Live event purchasing and cancellation policy
Here's our policy for purchasing, cancellations, and refunds for live workshops and webinars available through cathy-moore.com, actionmapping.com, and Action at Work, LLC.
How to purchase
To register for a live event, click the "register" button and use a credit card. Purchase orders can't be accepted.
If you're required to go through a third party to register, that third party will need to click the "register" button and use a credit card. They will be able to enter your name as the registrant.
Orders from QA.com are no longer accepted.
I need you to register as a vendor.
If you think your employer will require us to submit vendor paperwork, you might check to confirm that. It's very uncommon, because we don't provide consulting or similar services.
VAT paperwork isn't necessary because Action at Work LLC is a US company.
I can't attend a live event and want a refund.
Please let us know through our contact form. The amount of your refund depends on how much notice you give.
- At least 30 days before the start of the event: 100% refund credited to the card used to make the registration
- Less than 30 but at least 14 days: 75% refund
- Less than 14 days: 50% refund
- On or after the start date: Sorry, no refund
I want a colleague to attend a live event in my place.
To transfer your seat to a colleague, please let us know through our contact form. For most workshops, it's best to make this change at least two weeks before the event so the new participant has a chance to do any necessary prework.
The latest we can transfer your registration to a colleague is one day before the beginning of the workshop. Please give us both your name and email address and the name and email address of your replacement.
I registered for a course or event but didn't attend. Can I attend a future event for free?
No. Seats are limited. If you can't attend the event you registered for, please cancel as described above, or transfer your seat to an employee who can attend.
If you don't cancel your registration or transfer your seat to a colleague, you will stay registered for the event. You can use the login information you were given at registration to access the recording(s) of the event and any online materials. These are usually available to registrants for a year after the event. See the description of the event for details.
I attended a live event but want a refund.
For one-session events: Please contact us for a refund within 30 days of the workshop. Refunds aren't available after 30 days.
For multi-session workshops: If the workshop isn't useful for you, please let Cathy Moore know as soon as you begin to have doubts. We're happy to discuss a refund if you communicate with us as soon as you decide the material isn't a good fit.
For multi-session, hands-on workshops such as the live scenario design course, we don't provide refunds after the third live session if you've chosen not to do the work of the course. This means we need to have seen at least one assignment from you, or you need to explain why it wasn't possible for you to do any of the work and thus benefit from the course, before we will issue a refund.
Refunds aren't available after 30 days from the date the workshop began.
Other cancellations and schedule changes
It's unlikely to happen, but we reserve the right to cancel or reschedule an event due to low enrollment, presenter illness, or other circumstances. If the event is cancelled, participants will receive a full refund of their registration fee. If the event is rescheduled, participants will have the option of attending the rescheduled event or receiving a full refund.
If we cancel or reschedule a workshop or other event, we won't refund your travel, lodging, or meal expenses. We suggest you make refundable travel arrangements.